Full observability for your LiveKit voice agents

Connect your LiveKit Agents to Tuner in two lines of code. Every session’s transcript, latency, usage, and cost is captured automatically, so you catch hallucinations, broken flows, and missed intents before your callers do.

pip install tuner-livekit-sdk

from tuner import TunerPlugin

async def entrypoint(ctx: JobContext):

session = AgentSession(…)

TunerPlugin(session, ctx) # wires itself automatically

await session.start(…)

Setup

Integrate in under two minutes

No re-architecting your pipeline. Tuner attaches to your existing LiveKit agent and starts capturing production data immediately.

01

Install the SDK

Add tuner-livekit-sdk to your Python or Node.js LiveKit Agents project. Works with livekit-agents v1.4 and later.

02

Set your Credentials

Drop in your Tuner API key, workspace ID, and agent ID — via environment variables or inline in code.

03

Add the plugin

Add TunerPlugin right after creating your AgentSession. It listens to session events and submits call data when the session ends.

04

Monitor calls in Tuner

Transcripts, latency, usage, and cost flow into your dashboard automatically — no manual API calls, ready to analyze and monitor.

Features

Everything you need to run LiveKit agents in production

Turn production from a black box into something you can actually monitor, measure, and improve.

Catch failures early

Automatically flag hallucinations, broken flows, dead air, early hangups, and other failure conditions before they show up in your churn data.

See where latency comes from

Break out STT, TTS, and LLM latency at p50 and p90, so you can see exactly which part of the voice stack is slowing conversations down.

Get alerted when something breaks

Get notified when red flags, failed evals, or other conditions appear in production — while there’s still time to fix them.

Simulate calls before you ship

Stress-test your agent over SIP before launch and after every change, using the same evals that monitor your live traffic.

LangGraph & LangChain capture

Record LangGraph and LangChain node transitions, tool calls, and timing alongside session data, so you can see what your logic layer was doing during the call.

Track cost on every call

Attach a cost calculator and track LLM, TTS, and STT spend on every session — no separate billing pipeline required.

Why Tuner

See what's happening in production

Voice agents fail quietly, and at a scale no team can review by hand. Tuner turns every production call into structured data you can search, debug, evaluate, alert on, and test against.

01

Debug in minutes

When a call goes wrong, see exactly what happened and where — the full transcript, every turn, stage-level latency, tool calls, and conversation state. No more guessing from sparse logs.

02

Get alerted the moment something breaks

Don't wait for a customer complaint. Create alerts using red flags, metrics, evals, and multiple conditions, then get notified when a critical call fails or a problem starts appearing across your traffic.

03

Test before you ship

Run realistic call simulations over SIP before launch and after every change. Score simulations with the same evals you use in production, so regressions are caught before your callers find them.

04

Diagnose failures at scale

When you're handling thousands of calls a day, manual review doesn't scale. Tuner finds patterns across your traffic, traces failures to their source, and helps you turn what you learn into evals and alerts.

05

Measure what matters

Track outcomes, intents, extracted data, latency, cost, and custom evals across your Retell traffic. Filter down to the calls that matter and understand how your agent is performing over time.

01

Debug in minutes

When a call goes wrong, see exactly what happened and where — the full transcript, every turn, stage-level latency, tool calls, and conversation state. No more guessing from sparse logs.

02

Get alerted when something breaks

Don't wait for a customer complaint. Create alerts using red flags, metrics, evals, and multiple conditions, then get notified when a critical call fails or a problem starts appearing across your traffic.

05

Measure what matters

Track outcomes, intents, extracted data, latency, cost, and custom evals across your Retell traffic. Filter down to the calls that matter and understand how your agent is performing over time.

03

Test before you ship

Run realistic call simulations over SIP before launch and after every change. Score simulations with the same evals you use in production, so regressions are caught before your callers find them.

04

Diagnose failures at scale

When you're handling thousands of calls a day, manual review doesn't scale. Tuner finds patterns across your traffic, traces failures to their source, and helps you turn what you learn into evals and alerts.

Comparison

Tuner vs LiveKit Cloud Observability

LiveKit's built-in observability covers agents hosted on LiveKit Cloud — infra metrics, recordings, and traces. Tuner adds the production quality layer, across every stack you build on.

Capability

Tuner

Livekit Cloud

Livekit

Vendor-independent observability, eliminating the conflict of a platform evaluating its own output

Evals pricing built for scale: tuner price per call, no per minute surcharge

Built-in flags (hallucination, dead air, early hangup)

Root-cause diagnosis with a specific fix, not just metrics

30+ voice quality metrics & red flags out of the box

Drift & regression alerts over time

SIP call simulations with AI agents, using your live evals

Turn-by-turn transcripts & latency traces

FAQ

Frequently asked questions

Common questions about connecting Tuner to your LiveKit agents.

Read the docs

Which LiveKit versions are supported?

How much do I have to change my agent code?

How long does setup take?

Does TunerPlugin add latency to my sessions?

What gets captured?

Can I test my agent before going live?

Does it work with SIP / phone calls?

Does Tuner work if I'm not on LiveKit Cloud?

LiveKit Cloud has observability. What does Tuner add?

Can I define my own evaluations and metrics?

How is Tuner priced?

Is my call data private and secure?