Privacy Policy
Last updated at: January, 2026
Introduction
Welcome to Tuner (“Tuner”, “we”, “us”, or “our”). Tuner provides an analytics and observability platform for voice-based AI systems and agents (the “Services”). Our Services are designed to help customers monitor, analyze, and understand the behavior and performance of voice agents in production environments.
This Privacy Policy explains how we collect, use, process, and share personal data when providing our Services, and outlines your rights and choices with respect to that data.
Scope of this Policy
This Privacy Policy applies to the following categories of data:
Customer Data: Data that our customers submit to or make available through the Services, including data processed on their behalf. With respect to Customer Data, Tuner acts as a data processor, processing such data in accordance with our customers’ instructions.
User Data: Information related to authorized users of our Services, such as employees, contractors, or developers acting on behalf of a customer.
Prospect Data: Information related to individuals who interact with our website, marketing materials, or communications prior to becoming customers.
“Personal Data” means any information that identifies or can reasonably be used to identify an individual, either alone or in combination with other information.
Data Protection Contact
For questions about this Privacy Policy, data protection matters, or to exercise your rights under applicable data protection laws, please contact us at:
Email: privacy@usetuner.ai
For general support inquiries, please contact:
support@usetuner.ai
Data Collection & Processing
What Data Do We Collect?
Depending on how the Services are configured and used, we may collect and process the following categories of data:
Account and User Information: Name, email address, role, organization details, and other information necessary to create and manage user accounts.
Configuration Data: Information related to agent configurations, monitoring rules, evaluation criteria, integrations, and system settings.
Usage and Telemetry Data: Logs, metrics, performance data, interaction events, and other diagnostic data generated through use of the Services.
Voice-Related Data: Depending on configuration and integrations, the Services may process voice interactions or data derived from them, such as transcripts, metadata, analytics outputs, or related artifacts. Storage and processing may vary based on customer settings.
Technical Data: IP address, device identifiers, browser type, operating system, and similar technical information.
Communications Data: Information contained in communications with us, including support requests and feedback.
Third-Party Integration Data: Data received from third-party services that customers choose to connect to the Services, in accordance with those integrations.
Tuner’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.
Legal Basis for Processing
Where required under applicable data protection laws, our legal bases for processing personal data include:
Contractual Necessity: Processing necessary to provide the Services under our agreements with customers.
Legitimate Interests: Processing required to operate, secure, and improve the Services.
Consent: Where applicable, consent provided by users or customers.
Legal Obligation: Processing necessary to comply with legal requirements.
The specific legal basis depends on the context in which the data is processed.
Why We Collect Personal Data
We collect and process personal data to:
Provide, operate, and maintain the Services
Monitor system performance and reliability
Enable analytics, diagnostics, and observability of voice agents
Support integrations and customer configurations
Respond to inquiries and provide customer support
Improve and develop our Services
Comply with legal obligations and enforce our agreements
Consent and Authorization
Use of the Services requires authorization through account creation, configuration, and integration setup. Customers are responsible for ensuring that they have the necessary rights, permissions, and consents to provide data to Tuner for processing through the Services.
Users may revoke authorizations or disconnect integrations at any time, subject to the continued operation of the Services.
Cookies and Online Tracking
We use cookies and similar technologies to operate our website, analyze usage, and improve user experience. Cookies may include:
Essential Cookies required for basic functionality
Analytics Cookies used to understand site usage
Functional Cookies that remember user preferences
You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Services.
Disclosure and Sharing of Data
We do not sell personal data. We may share personal data with:
Service Providers who assist us with hosting, infrastructure, security, analytics, customer support, and related services
Integration Partners when customers choose to connect third-party systems
Affiliates as necessary to operate the Services
Legal and Regulatory Authorities where required by law
Business Transferees in connection with a merger, acquisition, or similar transaction
All service providers are required to protect personal data and process it in accordance with applicable data protection laws.
International Data Transfers
Personal data may be processed or stored outside your country of residence. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect personal data transferred internationally.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Providing and maintaining the Services
Meeting legal, accounting, or regulatory requirements
Resolving disputes and enforcing agreements
Retention periods vary depending on data type, purpose, and customer configuration.
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security reviews.
No system is completely secure, and we cannot guarantee absolute security of data.
Your Rights
Depending on your jurisdiction, you may have rights to:
Access your personal data
Correct or update inaccurate data
Request deletion of personal data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
Lodge a complaint with a data protection authority
Requests can be made by contacting privacy@usetuner.ai.
Automated Decision-Making
Tuner does not engage in automated decision-making that produces legal or similarly significant effects on individuals. Outputs generated by the Services are analytical and informational in nature. Customers retain full responsibility for how insights and analytics are interpreted and used.
Third-Party Websites and Services
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact: